Returns & Exchanges
Due to the perishable nature of our artisanal Japanese snacks and groceries, we generally cannot accept returns, but we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our support team within 14 days of delivery to initiate a claim for a refund or replacement.
Inspect Your Package
Upon arrival, please carefully check your items for any signs of shipping damage or missing products from your packing slip.
Document the Issue
Take clear, high-resolution photos of the damaged items and the exterior shipping box to help us process your claim with our logistics partners.
Contact Support
Email our boutique concierge team with your order number and the attached photos to request a resolution.
Receive Resolution
Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing